Return & Refund Policy – Nadege Creation
Your satisfaction is important to us. At Nadege Creation, we take pride in offering premium hair services and beauty products. Please read our return and refund policy carefully to ensure a smooth experience.
🛍️ Return Eligibility
We accept returns only for:
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Unopened and unused hair or beauty products.
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Non-personalized items (no custom wigs, styled hair, or opened treatments).
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Requests made within 7 days of receiving your order.
To be eligible for a return:
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Item must be in its original packaging.
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Must include receipt or proof of purchase.
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Item must be shipped back at your expense unless defective.
🚫 Non-Returnable Items
We do not accept returns for:
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Opened or used hair products
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Hair bundles, wigs, or extensions that have been altered or worn
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Final sale items or promotional products
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Gift cards and digital services (e.g., consultations)
💵 Refunds
Once we receive and inspect your return:
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We will notify you via email or text if your refund is approved or rejected.
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Approved refunds are processed within 5–7 business days.
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Refund will be credited to your original method of payment.
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Shipping fees are non-refundable.
🔄 Exchanges
We only replace items if:
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They arrive defective, damaged, or wrong item shipped.
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Please contact us within 48 hours of delivery with photo proof.
💳 Restocking Fee
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A 15% restocking fee applies to all eligible returns unless the item was defective or an error was made on our end.
📦 Return Shipping Address
Nadege Creation
95 N Main St Randolph MA 02368
📞 857-753-7064
You are responsible for return shipping costs unless the return is due to an error on our part.
📱 Questions or Concerns?
Please contact us before returning any item:
📞 Text/WhatsApp: 857‑753‑7064
📧 Email: nadegecreation@gmail.com